The issue behind the recall
The primary concern that led to the recall of these oven ranges involves the front-mounted control knobs. According to Health Canada, the knobs can be easily activated by accidental contact from humans or pets. This design flaw has already resulted in over 57 reported incidents in Canada, including 7 injuries. The problem is exacerbated by the fact that many consumers may not realize the knobs have been activated, potentially leading to dangerous situations if the stove is left unattended.
In many cases, accidental activation of the stove has resulted in fires, especially when objects such as kitchen towels or cookware were left on or near the stove. Health Canada has urged owners of these oven ranges to exercise caution, particularly if they do not have knob locks or covers installed. Samsung has made it clear that anyone with a recalled product should avoid leaving the stove on when not in use and keep children and pets away from the appliance to prevent unintended activation.
Samsung's response to the recall
Samsung has responded swiftly to the concerns raised by Health Canada and the public. The company has been proactive in offering a solution by providing free knob locks or covers to consumers who own the affected products. These locks or covers are designed to prevent the accidental activation of the control knobs, mitigating the risk of a fire starting when the oven is not in use.
Consumers who own these Samsung electric ranges are encouraged to contact the company directly. Samsung Canada has provided a dedicated phone line, 1-833-775-0120, and has also listed additional information on its website for consumers who wish to verify if their product is part of the recall. To confirm whether a specific model is affected, consumers can check the model number, which is listed on the inside upper left corner of the range door or inside the storage bin at the bottom of the range.
Samsung's prompt action in addressing this issue aligns with a similar recall that took place in the United States just a month prior. In that recall, over one million Samsung electric oven ranges were recalled due to the same fire hazard. This followed several viral videos showing pets accidentally starting fires by brushing against the stove knobs. Samsung's quick response in both Canada and the U.S. highlights the company's commitment to customer safety and product integrity.
Health Canada's warning and safety advice
Health Canada has also played a critical role in informing consumers of the potential dangers associated with these recalled oven ranges. The agency's recall notice emphasizes the importance of using caution when operating these appliances, especially in households with children or pets. In addition to advising the use of knob locks or covers, Health Canada has recommended that owners always double-check that their ovens are turned off before leaving home or going to sleep.
This advice is especially important given that some fires have been started by stoves being unintentionally activated while the owners were unaware. In many cases, this happens during times when the home is vacant or when the occupants are asleep, increasing the risk of severe property damage or injury. By taking these simple precautions, consumers can significantly reduce the risk of accidents.
source: CTV News
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